Posted on Jul 09, 2012 | Comments 0
Process improvement goals are most often used by businesses to try and systematically improve the processes they use to make them more efficient. These goals can help to reduce cost and time cycles and also improve quality.
Here the focus is on “doing things right” rather than “doing the right things” along with better utilization of resources while reducing waste and standardizing methodologies.
The aim of process improvement goals is not to make small, incremental changes but to create radical shifts of business processes in an organization. The main principles that this functions on, are:
- Identifying and crystallizing the strategic purposes and aims of the organization so that it becomes clear what the organization is about, what it does and why.
- Identifying and clarifying the stakeholders and customers for the service of whom the organization exists.
- Figuring out how to optimize processes to best realize the goals of the organization; how to change processes to achieve major changes rather than smaller or insignificant ones.
Examples of process improvement goals
The goals of process improvement can be varied – they may aim to streamline operations or production activities, reduce costs or billing cycles, improve quality of products.
They can be aimed towards enhancing employee productivity, or even bring processes more in line with modern standard operating procedures.
One example of process improvement is LEAN technology as employed by Toyota to lower costs and streamline production methods. Customer inputs about what about the process or service was valuable to them were assessed. Based on this, methodologies to reduce error and waste and cut out unnecessary steps were defined. The idea was to offer the customer value that they would willingly pay for.
Six Sigma is another process improvement goals method that aims to improve quality by near 100%. The chief aims here are to reduce variation in processes and standardize them as well as defining and removing the root cause of any errors to improve results progressively.
Management guru W Edwards Deming devised the concept of Total Quality Management. TQM is also focused on reducing error to just about one error per one million units produced.
The stages of process improvement goals
To implement the goals visualized, the existing processes first need to be measured. These form the baseline that helps assess the improvements needed to be made. Weaknesses and flaws in the current processes are then analyzed. The change required is then identified and put into practice.
Posted in: Goal Setting